Last updated: 20 September 2026
Refund and Replacement Policy
When purchasing is available, secure checkout shows the current price, supported network, included WorkMerit fees, and any separate wallet or exchange charges before you create a payment request.
What you purchase
Each purchase provides one attempt with 40 questions in English and a 35-minute time limit. The assessment does not include listening. Account registration alone does not purchase an attempt. Review the purchase terms and give your agreement before creating each new payment invoice.
Change of mind
A change of mind alone does not qualify for a refund, subject to any mandatory rights under applicable law.
A technical fault on our site
If a confirmed technical fault on WorkMerit prevents you from completing your paid attempt, we provide a replacement attempt at no additional charge. Contact support so we can review the fault and arrange the replacement. This is handled by support; it is not an automatic refund or transfer of funds.
Requesting a replacement
Email qaresa@pm.me with your account email, order or transaction reference, and a description of the problem. Do not include a wallet private key, recovery phrase, password, or single-use sign-in link.
Your rights and previous purchases
This policy does not limit mandatory rights under applicable law. An existing purchase remains governed by the terms recorded when it was made.